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Privacy Policy

How we protect and use your information

Last updated: August 2025

1. Information We Collect

We collect information to provide better services to all our users. This includes:

  • Personal information you provide (name, email, phone)
  • Activity and booking preferences
  • Usage data to improve our platform

Note: Burp does not process or store payment information. All payments are handled directly between you and the activity providers.

2. How We Use Information

We use the information we collect to:

  • Provide and maintain our platform services
  • Facilitate connections between families and activity providers
  • Send important notifications about your activities
  • Improve and develop new features

3. Information Sharing

We only share your information with activity providers you book with, and never sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption and secure Australian data storage.

If you believe you have found a security vulnerability, please reach out to us at [email protected]. We appreciate responsible disclosure and ask that you contact us directly before sharing any findings. While we don't currently offer financial rewards, we're grateful for your help in keeping our platform secure.

5. Your Rights

Under Australian privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent for data processing

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Inactive accounts are deleted after 3 years.

7. Children's Privacy

We take special care with children's information. Parent consent is required for children under 13, and we limit data collection to what's necessary for activity participation.

8. Contact Us

For privacy questions or to exercise your rights, contact us at: